Privacy & Cookie Policy

Information We Collect

When you create an account or use the platform, we may collect personal data such as your name, email address, company information, login details, and profile settings.

We may also process workspace data, product listings, uploaded files, trial request details, chat messages, and other content you submit through the platform.

Technical and usage data, such as page views, device information, IP address, browser type, timestamps, and feature interactions, may be collected to operate, secure, and improve the service.

How We Use Information

We use personal data to provide and operate the platform, authenticate users, manage workspaces, process trial requests, enable communication between companies, and deliver support.

We also use data to maintain security, prevent misuse, investigate incidents, comply with legal obligations, and improve platform performance and features.

Where you have given consent, we may analyse aggregated usage patterns or send marketing communications about new offerings.

Legal Bases for Processing

We process personal data where this is necessary to provide the platform and perform our contractual obligations or pre-contractual steps.

We also process data where necessary to pursue legitimate interests, including platform security, fraud prevention, service improvement, business operations, and enforcement of our legal terms.

Where required by law, we rely on your consent, for example for optional analytics or marketing cookies and certain marketing communications.

We may also process data where necessary to comply with legal obligations.

Cookies

We use three categories of cookies:

You can review or change your choices at any time on the Cookie Preferences.

Data Sharing & Storage

Personal data is stored securely in our systems and may be processed by third-party service providers who support infrastructure, hosting, authentication, file storage, email delivery, analytics, customer support, payments, or other operational services.

Where platform features depend on third-party integrations or service providers, relevant data may be processed to the extent necessary to provide those features.

Such providers act on our behalf where applicable and are contractually bound to confidentiality and data protection obligations.

Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including providing the platform, maintaining records, resolving disputes, enforcing agreements, and complying with legal obligations.

Retention periods may vary depending on the type of data, the relevant account or workspace activity, and applicable legal or operational requirements.

Where data is no longer required, we delete it, anonymise it, or restrict further processing unless continued retention is required by law.

Your Rights

Depending on the applicable law, you may have the right to request access to your personal data, rectification, deletion, restriction of processing, data portability, or objection to certain processing activities.

Where processing is based on consent, you may withdraw that consent at any time with future effect.

You may also have the right to lodge a complaint with a competent supervisory authority.

Security

We use industry-standard safeguards such as encryption, access controls, logging, and regular reviews to protect personal data and platform systems.

While no system is completely secure, we take reasonable technical and organisational measures to reduce risk and protect data against unauthorised access, loss, misuse, or alteration.

Contact

For privacy inquiries, data protection requests, or to exercise your rights, contact us at contact@ixplor.io.